Knowledge and information are intertwined, but they are not the same thing. Knowledge management (KM) is a field of computer science, which proposes methods for making knowledge explicit, by representing and sharing information resources. Knowledge management represents, hence, a crucial activity, especially in medium and large enterprises. Such organizations produce great amounts of documents and information during their daily activities. Knowledge management allows companies to avoid losses of relevant knowledge and to increase their productivity, by means of information contents sharing and reusing. Moreover, a correct representation of enterprise knowledge is important for enabling decisional processes and, more generally, for problem-solving.
This book is intended to present the methods through which organizations can create knowledge, share existing or new knowledge, and distribute to employees, managers, customers, and suppliers. The information has always been an integral component of business strategy. However, with the rise of information technology (IT) and globalization of businesses, information has taken a far more important role in explaining business performance. IT can be used to enhance the research activities of the firm, and its product knowledge can be used to improve business productivity.
This book focuses on managing knowledge in shared spaces. Eliciting requirements of products or solutions in informally structured domains is a highly creative and complex activity due to the inherent characteristics of these domains, such as the great quantities of tacit knowledge used by domain specialists, the dynamic interaction between domain specialists and their environment in order to solve problems, the necessity of these solutions of products to be developed by teams of specialists and the asymmetry of knowledge between domain specialists and requirements engineers. This book promotes an integrated approach of knowledge management discipline in order to face these challenges; therefore, a strategy for addressing requirements elicitation that incorporates techniques and methods of this discipline has been proposed as a serious approach to deal with those challenges. Obtaining desired results in an organization requires effective knowledge management (KM) of employees. A dynamic model shaping a process of knowledge management (KM) culture change is suggested. Further, it presents a knowledge management and decision support model for enterprises. The book proceeds to talent management in knowledge-intensive organizations and further, it explicitly emphasizes and shows the connection between knowledge management and post-project phase effectiveness.
Finally, this book aims to systematically explore the knowledge management and knowledge management system through technology by performing a rigorous and computer-assisted review. It attempts to further the understanding of issues and innovations related to knowledge management in organizations and help us see the future avenues in this field. The book will be of valuable read not only for the students and researchers but also for the managers who want to enhance their knowledge sharing and innovation competencies in their organizations.